Protecting Association Revenue: Smarter Refunds and Registration Protection

Refund requests, chargebacks, and policy exceptions can quickly drain time, revenue, and staff resources all while putting your team in difficult positions with members.

In this webinar, GrowthZone and Vertical Insure will walk through practical strategies associations can use to protect event revenue, reduce disputes, and create a better experience for members. You’ll learn how to build clear, effective refund policies and how Registration Protection can help fill the gaps by giving members flexibility for unexpected circumstances. In this session, we’ll cover:

• Why refund policies matter and how they impact revenue, trust, and operations
• What makes a refund policy clear, consistent, and effective
• How Registration Protection strengthens refund policies and protects event revenue
• What Registration Protection covers (and doesn't cover)
• How to prevent and handle disputes before they happen and when they happen

Whether you’re refining your current policies or looking for a better way to manage refunds altogether, this session will provide actionable steps you can implement immediately.